INDONESIA MOBILE CHECK IN
Indonesia Mobile Check-in facility is owned and operated by PT. Garuda
Indonesia (Persero), hereinafter called "Garuda Indonesia", through Garuda
Indonesia mobile application. When Passenger/You, hereinafter called
"Passenger", use Garuda Indonesia Mobile Check-in, it means that Passenger
agree with this Condition of Use of Garuda Indonesia Mobile Check-in,
hereinafter called "Condition of Use". If Passenger does not agree with this
Condition of Use, please check-in using other alternative such as Web Check-in,
City Check-in at Garuda Indonesia Sales Office, or regular check-in at Airport
Condition of Use is subject to change without prior notice to Passenger.
Indonesia does not guarantee Passenger while accessing and/or using Garuda Indonesia
Mobile Check-in will be uninterrupted or error free from errors, viruses,
worms, spam or other attack.
Passenger use Garuda Indonesia Mobile Check-in, it means that Passenger agree
and comply to the Terms and Conditions that apply in the Garuda Indonesia,
including Conditions of Contract, Condition of Carriage, and other associated
applicable terms and conditions related to Passenger’s trip plan using Garuda
Check-in is an additional facility and alternative check-in provided by Garuda
Indonesia for Passenger to ease the conduct of check-in by online but not to check-in the baggage.
may not modify copy, distribute, transmit, display, perform, reproduce, publish,
license, create derivative works from, transfer, or sell any information,
software, products or services obtained from this Garuda Indonesia Mobile
Indonesia has licenses and rights (including trademarks, copyrights and patent
rights) in relation to the software and all information and materials available
through Garuda Indonesia Mobile Check-in. Passenger is not permitted to
download or export or re-export any software or information or materials that
are available through Garuda Indonesia Mobile Check-in except with prior
written permission of Garuda Indonesia and in accordance with applicable laws
and regulations. In particular, Passenger can do the downloading while using
Garuda Indonesia Mobile Check-in, in accordance with written instructions from
USE OF GARUDA INDONESIA MOBILE CHECK IN
Indonesia Mobile Check-in is a check-in facility made to assist Passenger in
the check-in process for him/her and other passengers who have a family
relationship (husband/wife & children).
guarantee all information submitted in using Garuda Indonesia Mobile Check-in
facility information is true and accurate.
use of Mobile Check-in will be given a penalty that is cancellation of a seat
number that has been selected through the Garuda Indonesia Mobile Check-in
CONDITIONS OF GARUDA INDONESIA MOBILE CHECK IN
Garuda Indonesia Mobile
Check-in valid for :
Indonesia Passenger with domestic destination who already has an Electronic
Ticket (e-ticket) with confirms booking status.
within 24 hours - 4 hours before departure time.
Garuda Indonesia Mobile
Check-in not valid for :
in pregnant condition (recommended check-in at airport and bring a recommendation
letter from a doctor or other documents in accordance with applicable law).
travelling with baby, requires a wheelchair or stretcher case, or other special
handling at airport.
under 12 years old, whom traveled without accompanied by adults over the age of
Passenger can make seat selection by
using Mobile Check-in, but on irregularities condition caused by operational
reasons such as aircraft exchange, weight and balance, or other reasons, Garuda
Indonesia reserves the right to make change in seating without prior notice.
Passenger will be informed at Check-in Counter.
Once the Mobile Check-in process is completed,
Passengers will get a Boarding Pass in a form of QR Code that automatically downloaded
and saved in your Mobile Phone.
Business Process in
Passengers are obliged
to come to airport no later than 1 hour before departure time and bring along the Boarding Pass that has been saved in
Mobile Phone. Passengers are required to ensure that the mobile battery status
is full so that all process will going smoothly in airport since Passengers are
need to show the Boarding Pass to Airport Officer.
Passengers who purchase ticket via web
by credit card must be included in itinerary and show the credit card to
Entering the airport, Passengers only need to show the Boarding
Pass in Mobile Phone to airport officer.
Passengers with or without baggage must collect printed Boarding
Pass at Airport Check-in Counter.
Passengers are only allowed to carry ONE (1) baggage into cabin with a maximum size of length 56 cm, width
23 cm, height 36 cm and a maximum weight of 7 kg.
Arriving at the airport, Passengers must report to Check-in
Counter not less than 45 minutes before departure time by showing the Boarding
Pass in Mobile phone and identification card with photo (Residential
Garuda Indonesia reserves
the right to cancel the Mobile Check-in if Passengers late to report.
Passengers are obliged to pay Passenger Service
Charge/Airport Tax at Airport Check-in Counter.
Cancellation Obligation Report
Mobile Check-in cancellation must
be reported by Passenger by calling Garuda Indonesia Call Center +62-21-23519999
(Indonesia region only) and 0804-1-807-807.
Emergency Exit Seats
Garuda Indonesia reserves the right
for running safety procedures for Passenger who sits near the emergency door or
window (emergency exit). Garuda Indonesia will change the seat if the age,
mental condition, or psychological of the Passenger has a dangerous potential
for Passenger itself or other Passenger in an emergency.
In the event of errors or problems
in the process of Mobile Check-in, then the final valid check-in data is the
data at the check-in counter at the airport.
For further information please
contact Garuda Indonesia Call Center +62-21-23519999 (Indonesia region only)
Articles such as medicine, money, jewelry, negotiable papers,
securities, valuable, telephone cellular, keys and documents shall not
be included in checked baggage, but should be carried by passenger at
all the time.
LIQUID, AEROSOL, AND GELS (INTERNARTIONAL FLIGHT)
Substances will have to be carried in a re-sealable transparent plastic
bag, no larger than one liter (30cm x 40cm) or maximum capacity 1000 ml (one
Passenger who brings dangerous goods below
but not limited to, must report to check-in counter.
Security type attach cases, cash boxes, cash bag
incorporating dangerous goods such as spare lithium batteries or pyrotechnic
devices, are totally forbidden.
Disabling devices such as mace, pepper spray, etc.
containing an irritant or incapacitating substance are prohibited on the
person, in checked and carry-on baggage.
Personal medical oxygen devices that utilize liquid
oxygen are prohibited on the person, in checked and carry-on baggage.
Batteries of power-driven wheelchair
and mobility devices are considered dangerous good and therefore special
acceptance and loading instruction apply.
PASSENGER & BAGGAGE PROFILING QUESTIONAIRE
Passenger should answer these questions
and if the answer at least for 1 question is no for number a or b, and the
answer is yes for number c, d, or e, than passenger must report to check-in
Is this your bag?
Did you pack it by yourself?
Does your bag contain any item(s) that you are carrying
on behalf of someone else?
Could anyone have put anything into it since you packed
Does it contain any electrical, electronic item(s) or
Prohibited items are defined as those articles that shall never be
carried in the cabin of an aircraft or taken into the security restricted area
of an airport. These measures are taken to prevent an act of unlawful
interference or endanger the safety of aircraft, passengers, air crew and
property on board. To all passengers these items shall not be carried or do not
pack the items on your carry-on or checked baggage. These are the categories that any passengers
shall not carry on board aircraft. Please
note that these items will be retrieved at the boarding gate by the local
authorities and depending on local conditions, the items may not be returned to
you. The following are examples of prohibited items categorized in five
Blunt Instrument : any blunt object capable of being used
to cause injury, for example
(i) Baseball and softball bats, billiard stick, cricket bats,
hockey sticks, skateboards, clubs or batons, golf clubs;
(ii) Martial arts equipment e.g. knuckledusters, nunchaku,
(iii) Kayak and canoe paddles.
Explosive and flammable materials : any explosive or
highly combustible substance which pose
a risk to the health of passengers and crew or the security /safety of aircraft
or property, for example :
(i) Gas and gas containers e.g. butane, propane, oxygen,
aerosol and spray paint;
(ii) Flammable liquid,
e.g. alcohol beverages exceeding 70% by volume, petrol/gasoline, diesel,
lighter fluid, ethanol, turpentine and paint thinner;
(iii) Explosives and explosive device e.g. detonators and
fuses, fireworks, flares in any form, smoke generating canisters or cartridges,
grenades of all types, mines and other explosive military stores;
(iv) Additionally, the US Transportation Security
Administration (TSA) ruled that lighters (butane, absorbed fuel, electric
battery power, novelty) are not to be carry-on the person, or in the carry on
and checks baggage. This ruling applies to all passengers arriving into or
departing from United States of America
Chemical and Toxic Substances : any chemical or toxic
substances which pose a risk, for example :
(i) Corrosive or bleaching substances e.g. mercury, chlorine
,Acids and alkalis e.g. spill able ‘wet’ batteries;
(ii) Disabling or incapacitating sprays e.g. mace, pepper
spray, tear gas, fire extinguisher;
(iii) Poisons, infectious or biological hazardous materials
e.g. infected blood, bacteria and viruses, radioactive material;
Firearms, Guns and Weapons : any object capable, or
appearing capable, of discharging a projectile or causing injury, for example :
(i) All firearms e.g. pistols, rifles, shotgun, Signal flare
pistols, starter pistols, component parts of firearms;
(ii) Toy guns of all types e.g. air pistols, pellet guns,
lighters shaped like a firearm, replica and imitation firearms;
(iii) Stun or shocking devices e.g. cattle prods, ballistic
conducted energy weapons (taser);
(iv) Industrial bolt and nail guns;
Pointed Edged Weapons and Sharp Objects : any pointed or
bladed item capable of being used to cause injury, for example :
(i) Axes and hatches, ice axe;
(ii) Knives, both real and ceremonial knives, with blades more
than 6 cm, made of metal or any other material strong enough to be used as a
potential weapon e.g. meat cleavers, machete, open razor, scalpels, sabers, swords,
(iii) Ice skates, ski and walking/hiking poles;
(iv) Tradesman’s tools that have the potential to be used as a
pointed or edged weapon e.g. drills and drill bit, box cutter, utility knife,
all saws, screwdrivers, crowbars, hammers, pliers, wrenches/spanners;
Garuda Indonesia reserves the right to
take all steps to ensure that the data or information submitted by Passenger to
Garuda Indonesia using Garuda Indonesia Mobile Check-in will be kept
confidential and protected from unauthorized access, but Garuda Indonesia does
not guarantee against unauthorized access and is not responsible for
unauthorized access in any way.
of Garuda Indonesia comply with Condition of Use of Garuda Indonesia Mobile
Check-in Facility, and other terms & conditions, including Conditions of
Contract, Conditions of Carriage, and other terms and conditions related to Passenger’s
itinerary using Garuda Indonesia flight.
Terms and Conditions have been prepared in the English and Indonesian
languages, which the Indonesian language version shall prevail for any
interpretation or any dispute or question arising hereunder.